BirdPerch Support
Ran into a problem or have a suggestion? Write to us at ahmet@ahmettayfur.com; we usually reply within 2 business days. Including your phone model, iOS version, app version (at the very bottom of the Profile screen) and the Support ID from Profile > Legal and support helps us help you faster.
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Frequently asked questions
How do I cancel my subscription? In Settings, tap your name, then Subscriptions, and choose BirdPerch Plus. Cancellation takes effect at the end of the current period. Cancel at least 24 hours before the period ends to avoid being charged. If Plus is active, you can also tap "Plus is active" in Profile to open Apple's subscription screen from the app.
How do I move Plus to a new phone? Sign in with the same Apple Account, tap Get Plus on the Plus tab or in Profile, then tap Restore purchases at the bottom of the screen that opens. Your bird and journal aren't synced to an account; they come along if you set up the new iPhone from your old phone's backup or transfer data directly from your old iPhone, otherwise they don't move to the new phone.
Can I get a refund? Apple handles payments, so refund requests are made at reportaproblem.apple.com.
What happens to my bird when Plus ends? Your Plus-only choices return to their free equivalents (for example, a Plus theme returns to Simple). If you subscribe again, they come back on this device, unless you changed them in the meantime.
Why can I ask Gaia only a limited number of questions? AI features have usage allowances. Free Gaia questions and the free color preview don't renew. Daily Gaia questions with Plus and everyone's daily photos reset every day at midnight UTC. We tell you on the related screen when you're running low or out.
Is Gaia a veterinarian? No. Gaia gives general information and does not diagnose. In an emergency, see an avian vet right away.
What kind of photo works best for photo analysis? For Let's find its colors, choose a sharp photo in good light with only your bird in it. For Let's look at the cage, show the whole cage, from a little further away and in good light. A photo your phone finds blurry isn't sent and doesn't use an allowance. If Gaia can't make out the bird or the cage, your free preview isn't used, but one of that day's photos is.
How do I withdraw AI permission? In Profile > AI permission. If you withdraw it, AI features stop working until you give permission again. Gaia reading your journal is a separate permission that starts off; change it with "Gaia can read my journal" in Profile or the Journal.
How do I delete my data? Your bird, journal and settings stay only on your device; deleting the app is enough. To delete the usage counts tied to your anonymous ID on our server, email us your Support ID. Your Support ID is in Profile > Legal and support; tap it to copy the whole ID. Copy it before deleting the app: a reinstall creates a new ID, and the old counts can't be found with the new one. You can also ask in the same email for your subscription record at RevenueCat to be deleted; this doesn't cancel your Apple subscription. See the Privacy Policy for details.
Does Talk with my bird translate my bird's language? No. It's an entertainment feature that sings back the rhythm and melody of your voice in your bird's chirps; the recording is processed only on your device.
Sounds aren't playing. The Sound corner plays even in silent mode; check the volume and that sound isn't going to another device such as Bluetooth headphones. Playback stops when headphones are connected or removed or a call comes in, so start it again. The short chirp during a flight on Home isn't heard in silent mode. If the problem continues, write to us.
The widget isn't updating. Try removing the widget from your Home Screen and adding it again. If the problem continues, write to us.